We will match any lowest advertised price on the Internet.
Items must be listed in a legitimately business website and operates in the United States. Items must be 100% identical (manufacture, model number, year of production, etc.) and IN STOCK. Shipping and handling charge must be included in the calculation for final price match.
Exclude: auction items, clearance items, limited quantity or out of stock items, refurbished items, going out of business sale items, liquidation items or items with rebates, typographical errors items.
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*Shipping days does NOT count weekends and holidays *All UPS shippings include insurance. Insurance for USPS shipping is available as requested. *Sometimes, we use alternate shipping methods (UPS, FedEx, USPS, DHL), but we use same service quality, such as same delivery date *Most orders place before 11:00AM PST (business day ONLY) will be shipped out the same day. All other orders require 1 business day to process.*UPS 2ND DAY AIR for Hawaii & Alaska only, but not guaranteed.
How to Calculate/Estimate Shipping Cost:
SPECIAL SHIPPING NOTICE: All orders over $79 are eligible for FREE UPS GROUND SHIPPING within Continental United States. All MUSIC ONLY orders are eligible for $2.95 USPS FLAT RATE SHIPPING within Continental United States.
SPECIAL SHIPPING NOTICE:
We do ships anywhere around the world by UPS, USPS, FedEx, or DHL Please email us for shipping quote. Copy of your ID and your credit card is a must, fax or scan it to us in order to prove you are the cardholder. We can't guarantee the shipping date for all International orders due to shipping methods/out-of-country delivery/custom/etc.
Canada / Other countries
We are not responsible for any possible sale tax or duty that you might have to pay. Please check with your custom office in your country. Top
Testings We ship the items in the condition they were received from the original manufacturer/distributor. We don’t perform any product testing before shipping any merchandise, unless specify by buyer.
Listings We try our best for the product accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained/referenced on our website. Due to human error and other unforeseen factors we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors.
Incorrect price items due to some typographical, informational, technical or other errors, we will at our sole discretion have the right to refuse and/or cancel any order.
All links to other websites from Sumakaya.com are provided as resources to customers looking for additional information and/or professional opinion. Sumakaya.com does not assume responsibility for the claims and/or representations made on these or any other websites.
Revisions We are not responsible for any changes or variations in product specifications and/or physical appearance. We will try our best to ensure that all product information is up-to-date and accurate.
However, there are unforeseen factors could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer.
We rely on the manufacturer to communicate these differences. It is hard to alert customers prior to purchase in the event the manufacturer fails to do so. Therefore, we will not be held responsible for product revision changes.
Cross-Ship Sumakaya.com does not cross-ship under any situation except when we could place a charge/hold on your credit card with the amount equals to your order. Top
To CANCEL your order, please contact us by PHONE BEFORE 11AM PST. We DO NOT cancel orders via EMAIL OR INSTANT MESSAGING due to the potential for miscommunication.
You may request cancel or change to your order if the order has not already been charged/shipped. Please call us at 909-598-5833 during Sumakaya.com's hours of operation to request a cancel or change to your order. Please have your sales order number ready for better assistance. We STRONGLY discourage sending cancel or change order requests via EMAIL & VOICE MAIL because it is unlikely we will receive the message in time to make an adjustment due to the large volume of emails/voicemails we receive each day.
For domestic shipping, even though most of orders after 2PM will be shipped out next business day, they are still might be shipped out on the same day. If you want to cancel your order, please call us immediately at 909-598-5836. If orders were shipped, please follow the return instruction.
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security. Sumakaya.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Sumakaya.com are updates to any recent orders and/or returns.
Sumakaya.com is a distributor only. Products sold by Sumakaya.com are not manufactured by Sumakaya.com. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). Sumakaya.com assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products.
Sumakaya.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. Sumakaya.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
Basic warranty is one year parts and 90 days labor, not unless specify at the product description.
Software:
Music (refer as software): CD+G, CD+GM, Super CD+G, NEO+G, VCD, DVD, LD may only be returned for refund within 7 days of the invoice date if the packaging is UNOPENED AND FACTORY SEALED.
Opened retail boxed software can only be returned for replacement if it is defective or damaged. You may exchange defective music media for an identical replacement by contacting Sumakaya.com Customer Service and acquiring an RMA number.
Hardware:
All returns are subject to a restocking fee of 20%. Customer can return equipment within 14 days after you received the item and there are 20% restocking fee apply plus any actual shipping cost that we ship it to you. No returns are allowed after 14 days since you received the item. However, we will happy to assist you with technical support.
All returns are subject to a restocking fee of 20%. Customer can return equipment within 14 days after you received the item and there are 20% restocking fee apply plus any actual shipping cost that we ship it to you.
No returns are allowed after 14 days since you received the item. However, we will happy to assist you with technical support.
If equipment not working when you received or DOA (Dead On Arrival), we will gladly to exchange a new unit (same brand/model). Please call us at 909-598-5833 to obtain a RMA number for exchange.
How to Return:
You need to have RMA # (Return Merchandise Authorization Number) for all product returns, without RMA #, receiving department will reject the package and we will not process the refund. Please contact Sumakaya Return Department at 909-598-5836 for RMA #. After you get the number please write the number after the zip code. (Ex. To: Sumakaya.com Retail Store 4010 E. Valley Blvd STE #108 Walnut, Ca 91789 RMA # XXXXXXXXXXXX Returned merchandise must be in original unaltered condition with all manufacture accessories, manuals and warranties. There will be 20% restocking fee and shipping charge from our warehouse to your place when we ship the product. We will not reimburse the postage for the product you send back to us.
All product Technical Support is provided by the product manufacturer. Sumakaya.com offers limited support on products so noted on our web site.
Please contact manufacture directly for all technical support.
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